Last Updated: August 22 2026
To make ordering and delivery as simple as possible this Shipping Policy outlines the process of order fulfillment shipping tracking and delivery through the website zynhub.com.
Since nicotine products are subject to laws and shipping restrictions in various destinations it is the customer’s responsibility to verify that their purchase and delivery are in compliance with applicable laws.
Order Processing
Orders will be processed once payment is confirmed. Please allow 1 – 2 business days for order processing. Processing times may be longer during:
Holidays.
Sales or promotional periods.
Product launches.
Unexpected increases in order volume.
Circumstances outside our reasonable control.
Orders are not processed or shipped during weekends or public holidays.
After shipment you will receive tracking information via email or by the contact information provided at checkout.
Shipping Methods
Depending on the destination product order size and carrier availability shipping methods may vary.
At checkout shipping methods and delivery time estimates will be provided if available.
Estimated delivery times are not guaranteed. Numerous factors may delay shipping including carrier delays weather the processing of orders by customs and transportation and other delays that are beyond our control.
Shipping Destinations
We ship to select locations where the sale and delivery of the applicable products are legally permissible.
There are a variety of reasons some destinations may be unavailable including:
Local laws or regulations.
Carrier restrictions.
Customs requirements.
Product-specific restrictions.
Age-verification requirements.
Import restrictions.
Restrictions on nicotine products.
We may refuse to ship orders to destinations where neither the laws nor operations permit us to do so.
Nicotine Pouch Restrictions
Nicotine regulations differ by country state province territory etc.
The customer is obligated to verify by law that the products they are ordering can be legally purchased imported possessed and received at the shipping address.
Consequently pouchharguide.com is not liable if an order cannot be legally shipped to a country or jurisdiction.
The customer should verify the applicable laws before shipping an order internationally.
Age Verification
There are minimum age requirements for certain nicotine products.
In cases where age verification is necessary the customer may have to provide additional info/documents to confirm the age.
The order may be cancelled if age verification is not successful.
The customer is not allowed to place an order for someone who is below the legal required age.
Shipping Internationally and Customs
Shipments may be inspected by customs and may be subject to taxes and fees.
The following applies at checkout unless noted otherwise:
Customs processing is outside of our control.
Additional documentation may be requested.
Customs authorities may refuse a shipment if it fails to meet the required shipment standards of the country.
Brazilian customs will process imports according to the applicable laws and customs. Brazilian authorities may inspect shipments.
Delivery Estimates
United States
Ships via USPS or GOFO
Processing time: 1–2 business days
Estimated delivery: 3–7 business days
Free shipping on orders over $59.9
Tracking may take 2–3 business days to become active
Canada
Ships via local postal or delivery partners
Processing time: 1–2 business days
Estimated delivery: 3–9 business days
Free shipping on orders over $99.9
Tracking may take 2–3 business days to become active
Delivery estimates begin after the order has been processed and shipped unless otherwise stated.
Please note the estimated delivery times are not guaranteed.
Delivery times maybe longer due to:
Inclement weather.
Customs delays.
Carrier disruptions.
Incomplete or incorrect addresses.
Incorrect or incomplete addresses.
Governmental restrictions
Insufficient Postal Resources.
High Volumes.
Other Events Beyond Our Control.
Tracking
Tracking Information will be provided after the order has shipped.
It may take 2-3 business days for the carrier to process shipping information after a package is received.
Once the package is with the carrier updating the tracking information is the responsibility of the carrier. If tracking information is not updated or if there are questions please contact us to check the status of the shipment.
Incorrect Shipping Addresses
The shipping address entered by the customer is considered final and we are not responsible for incorrect shipping addresses.
zynhub.com does not take responsibility for delays shipping failures or increased costs that are caused by:
Incorrect mailing addresses.
Missing apartment or unit numbers.
Incorrect post codes.
Incorrect recipient information.
Packages that end up being undelivered.
Packages that are not picked up.
If a package is returned to us because of an incorrect mailing address or a delayed delivery we will have to charge you for shipping again in order to resend your requested item.
Lost Stolen or Missing Packages
We are not able to take responsibility for packages that we have delivered that you are unable to locate even though tracking confirms our package has been delivered. Before contacting us you should check:
Your mailbox.
Your delivery area.
With members of your household.
With the building concierge or management team.
Neighbors.
Any special instructions that delivery personnel may have been given.
We will only be able to open a recipient confirmation request with the carrier if you report that the package has not been delivered.
Damaged Shipments
It is your responsibility to determine if your purchased goods were damaged during the shipping process, We recommend you take pictures and then reach out to us as soon as possible to file a claim.
You should refrain from removing packaging until your claim has been resolved. This is because the shipping carrier or our support team may need to take photos to assist with their claim.
Shipments Returned or Refused
A shipment can be returned or refused for a number of reasons including:
An incorrect address.
A refusal to accept the delivery.
Failure to comply with the shipper’s age verification policy.
Government restrictions on importation.
Government restrictions on shipping.
Restrictions on shipping by the carrier.
The inability to legally fulfill the shipment.
Failure to pay duties and taxes.
Should a package be returned to zynhub.com we will assess the returned package and facilitate possible refunds or reshipments based on the circumstances.
Original shipping charges are likely to be non-refundable and additional shipping costs will apply for a substitute shipment.
Shipping Restrictions and Compliance
The right is reserved by zynhub.com to limit or refuse shipments as legally required or as required by regulation carrier policy or by other applicable shipping restrictions.
We do not intentionally aid customers in getting shipments past customs controls.
Customers are obligated to satisfy themselves that their purchase is legal in the jurisdiction of delivery.
Order Changes and Cancellation
Fulfilling requests for address changes or cancellation of orders is time-dependent.
If we are able to intercept your order before it is shipped we will endeavor to meet your request.
Stationing your order for shipment will make it not possible to change the delivery address or cancel the shipment.
Shipping and Returns
Claims for damaged incorrect defective or other shipments may be subject to the Return Policy.
Please check the Return Policy to find out details of shipping costs time frame for receiving refund or replacement shipment and other obligations.
Force Majeure
zynhub.com is not obligated to ship products within a specified time frame or deliver shipments based on events beyond its control including but not limited to labor disputes strikes natural disasters and adverse weather conditions epidemics or pandemics Transportation disruption delays in customs clearing unavailability of shipping carriers regulatory changes or other unforeseen or uncontrollable circumstances.
Policy Updates
We may amend this Shipping Policy from time to time for changes in our shipping policies and practices our carriers our products legal requirements or changes in our operations.
The revised Shipping Policy shall be posted on our website with an updated Last Updated date.
Contact Us
For questions regarding shipping delivery tracking or concerns regarding an order you may contact us at the contact information on zynhub.com.
When you contact us regarding an order please include your order number shipping address and tracking number (if available) so that we may assist you effectively.
Please note that due to the nature of nicotine and tobacco-related products and the various restrictions that can apply across jurisdictions this Shipping Policy must be reviewed along with the products the countries our carriers payment providers and fulfillment partners used by zynhub.com prior to publication.
